The Company
Little Green Pharma is a first mover and market leader in Australian-grown, cultivated and manufactured medicinal cannabis. We are a responsive organisation with a proven ability to quickly adapt, succeed and differentiate in a rapidly expanding global market. We are driven by a strong belief that everybody deserves good health, and our goal is to provide targeted and natural therapeutic solutions that transform the lives of patients globally.
The Opportunity
Located in Shenton Park, this is a full-time permanent (office based!) opportunity for an engaging person who is energetic, friendly and professional and who shares our passion for improving the lives of patients.
The role will suit candidates with existing customer service, call centre or medical reception experience.
The Role
- Respond to patient queries, complaints & feedback (telephone, email, web forms, chatbot) with regards to our products and services
- Make calls to patients who have requested assistance
- Assist participants of the global QUEST initiative (study) with enquiries regarding study participation
- Input information into the CRM to ensure all data is captured and we provide an excellent and consistent level of customer service
- Help improve processes and systems to ensure efficient workflows
- Assist the sales team with administrative tasks as required (e.g. data entry and packing materials)
About you
- Relevant customer service experience in a healthcare or pharmaceuticals and/or a similar industry
- Strong customer focus
- Exceptional written and verbal communication skills
- Strong IT/computer skills and ability to manage multiple systems
- Eagerness to assist and make a difference
- Ability to multitask and manage a busy workload
- Ability to work autonomously and collaboratively as part of a team
- A current driver’s licence
- National police clearance
To enjoy working at Little Green Pharma you will be:
- Flexible, adaptable and determined
- Committed to our vision to transform the lives of patients
- Thorough with excellent attention to detail
- Committed to continuous learning and improvement
How to apply
Please apply by hitting the Apply Button, uploading your resume and providing a cover letter which outlines your relevant experience, remuneration expectations and availability.
Applications will be treated in the strictest confidence.
Employer questions
Your application will include the following questions:
Do you have any experience in the medicinal cannabis industry?
How many years’ experience do you have as a Customer Care Specialist?
Which of the following statements best describes your right to work in Australia?
Which of the following Microsoft Office products are you experienced with?
Do you have a current Australian driver’s licence?
Do you have a current Police Check (National Police Certificate) for employment?
What’s your expected annual base salary?
