The Opportunity
If you are passionate about making a difference in healthcare delivery through telehealth and possess the qualifications and skills outlined below, we invite you to join our dynamic team at myQUEST Telehealth Clinic. Apply now to be part of our mission to provide accessible, high-quality healthcare services to patients anytime, anywhere.
As the myQUEST Medical Receptionist & Administrator, you will play a pivotal role in the day-to-day operations of our telehealth clinic, ensuring seamless service delivery, and maintaining exceptional patient satisfaction. Please note, this is a Perth-based full-time role (7am-3.30pm).
The Company
Little Green Pharma (LGP:ASX) is a leading global medicinal cannabis business with flower production facilities in Australia and Denmark (EU). To date, our success has been driven by our first-mover status – we were the first Australian producer and exporter of cannabis medicines – and our rapid, early entry into key global markets. Our operations are vertically integrated, extending from cultivation and production to manufacturing and distribution.
Our Little Green team is made up of ~130 employees across Australia, Denmark, Germany and the UK. We are driven by a strong belief that everybody deserves good health, and our goal is to provide targeted education and natural therapeutic solutions that transform the lives of patients, globally. Since our first product launch in 2018, we have helped over 30,000 patients around the world and are leaders in advocating for increased accessibility of medicinal cannabis products.
The Day-to-day
Patient interactions
- Serve as the first point of contact for patients
- Respond to incoming phone calls, SMS and emails
- Address patient inquiries and provide accurate information about our services
Liaison for prescribers and pharmacies
- Manage Teams chats with prescribers and pharmacies
- Assist pharmacies with necessary documentation
Appointment management
- Oversee the clinic’s calendar
- Utilise practice management software and online booking platforms to manage appointments
- Help patients schedule appointments via phone and email.
Patient Records
- Accurately input and maintain patient information in our software system, ensuring records are up-to-date and confidential.
- Ensure new patient intake forms are properly completed ahead of appointments
Billing and payments
- Efficiently process patient payments and handle billing inquiries if required
- Manage Medicare claims
Office admin
- Perform other clinic tasks as needed.
- Provide support to the LGP customer care team as required.
Key qualities and skills
- Strong Work Ethic: Dedicated to providing exceptional customer service with honesty and integrity.
- Reliability: Consistently punctual, trustworthy, and committed to ensuring the clinic runs smoothly and efficiently.
- Efficiency: Highly organised with a strong focus on detail. Capable of handling multiple tasks simultaneously in a fast-paced setting. Proficient in Microsoft Office and experienced in using practice management software and booking platforms.
- Attention to Detail: Diligent in managing patient records and financial transactions, ensuring both accuracy and security. Proficient in maintaining confidentiality and handling sensitive information with care.
- Excellent Communication: Exhibits a professional demeaner with strong verbal and written communication skills. Skilled at engaging positively with a diverse range of patients and staff, including those who are elderly.
- Team Player: Collaborates effectively with colleagues, fostering a positive and cooperative work environment. Approaches tasks with a positive attitude and a team-oriented mindset. Quick to learn independently and receptive to guidance and feedback.
About You
- Previous experience as a medical receptionist or in a similar role within a healthcare setting is highly desirable
- Proficiency in Halaxy or Helix software is an advantage
- Experience in handling Medicare is desirable
- Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook)
- Certificate in Medical Reception or similar qualification is a plus.
- Police clearance
Why Little Green Pharma?
- We are a leading global medicinal cannabis company in Australia and continually leveraging local and international growth opportunities. Our products are prescribed to over 30,000 patients around the world.
- Be rewarded by a meaningful career working towards a clear vision; transforming the lives of patients globally.
- We have a strong R&D focus and ability to develop and commercialise new products.
- Our progressive workplace culture values inclusivity, innovation and collaboration. We have a gender-balanced team
- We are committed to the continual professional development of our employees.
What we offer to our employees:
- Opportunity to participate in employee share incentive program (ESIP)
- Extra leave day on your birthday
- Access to free LGP product and discounted products for family & friends (conditions apply)
- Inclusive environment
We are committed to supporting a workplace culture where diversity is valued. LGP is an equal opportunity employer and encourages applications from all qualified applications regardless of race, gender identity, sexual orientation, physical or mental disability, age, religion or pregnancy.
Employer questions
Your application will include the following questions:
- How many years’ experience do you have as a medical receptionist?
- Which of the following statements best describes your right to work in Australia?
- Do you have a current Police Check (National Police Certificate) for employment?
- What’s your expected annual base salary?
