myQuest Clinic Manager

The Opportunity

If you are passionate about making a difference in healthcare delivery through telehealth and possess the qualifications and skills outlined above, we invite you to join our dynamic team at myQUEST Telehealth Clinic. Apply now to be part of our mission to provide accessible, high-quality healthcare services to patients anytime, anywhere.

As the myQUEST Clinic Manager, you will play a pivotal role in overseeing the day-to-day operations of our telehealth clinic, ensuring seamless service delivery, and maintaining exceptional patient satisfaction.

The Company 

Little Green Pharma (LGP:ASX) is a leading global medicinal cannabis business with flower production facilities in Australia and Denmark (EU). To date, our success has been driven by our first-mover status – we were the first Australian producer and exporter of cannabis medicines – and our rapid, early entry into key global markets. Our operations are vertically integrated, extending from cultivation and production to manufacturing and distribution.

Our Little Green team is made up of ~130 employees across Australia, Denmark, Germany and the UK. We are driven by a strong belief that everybody deserves good health, and our goal is to provide targeted education and natural therapeutic solutions that transform the lives of patients, globally.  Since our first product launch in 2018, we have helped over 30,000 patients around the world and are leaders in advocating for increased accessibility of medicinal cannabis products. 

The Day-to-day

Operational Management:

• Develop and implement operational policies and procedures to optimise clinic efficiency.
• Monitor and implement daily clinic activities to ensure adherence to established protocols and standards (incl Halaxy notifications, new intake forms, managing clinic inbox, missed calls and prescriber Teams chats).
• Oversee and implement scheduling and appointment management.
• Manage monthly reporting (appointments, finance etc).
• Daily ‘trouble shooting’ and finding solutions to challenges.

Team Leadership:

• Recruit, train, and supervise clinic admin staff (to be recruited at a later stage).
• Be the first point of contact for patients, prescribers and dispensing pharmacies.
• Schedule quarterly prescriber, CEO and Clinic Director catch ups.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Conduct regular performance evaluations and provide feedback to support staff development and growth.

Patient Care and Experience:

• Uphold the highest standards of patient care and satisfaction through effective communication and service delivery.
• Address patient inquiries, concerns, and feedback promptly and courteously to ensure a positive patient experience.
• Address pharmacy inquiries and feedback promptly to ensure prompt product dispensing or delivery.
• Implement strategies to enhance patient engagement and retention, including patient education initiatives and follow-up protocols.

Quality Assurance and Compliance:

• Ensure compliance with regulatory requirements, industry standards, and best practices in telehealth service delivery.
• Conduct regular audits and quality assessments to identify areas for improvement and implement corrective actions as needed.
• Maintain accurate documentation and records related to clinic operations, patient care, and regulatory compliance.

Technology Integration and Innovation:

• Be a key member of the team involved in the new clinic software selection process.
• Be a key member of the team involved in the set-up of the new clinic software; transitioning from the current system to the new system.
• Test the new system and workflows and checking that all clinical notes and scripts have been successfully transferred.
• Ensure new medications are listed in the clinic software; ready to be prescribed by clinic prescribers.
• Train clinic admin staff members and clinic prescribers on how to use the new software.
• Collaborate with IT and finance teams to run monthly clinic reports.
• Continuously review and improve patient communication workflows (SMS and email).
• Stay abreast of emerging trends and innovations in telehealth and healthcare management to drive continuous improvement and innovation initiatives within the clinic.

Financial Management:

• Oversee and implement daily invoicing to patients and integration with Xero
• Monitor clinic finances, including budgeting, revenue generation, and expense management, to ensure financial sustainability and profitability.
• Identify opportunities for revenue growth and cost optimisation while maintaining high-quality service delivery standards.

About You:

• Proven experience in healthcare management, preferably in a telehealth setting.
• Strong leadership abilities with demonstrated experience in team management and development.
• Excellent communication, interpersonal, and customer service skills.
• Familiarity with telehealth technology platforms and electronic health records systems.
• Strategic thinking and problem-solving skills with a focus on continuous improvement and innovation.
• Ability to multitask, prioritise, and manage competing priorities in a fast-paced environment.

Why Little Green Pharma?

• We are a leading global medicinal cannabis company in Australia and continually leveraging local and international growth opportunities. Our products are prescribed to over 30,000 patients around the world.
• Be rewarded by a meaningful career working towards a clear vision; transforming the lives of patients globally. 
• We have a strong R&D focus and ability to develop and commercialise new products.
• Our progressive workplace culture values inclusivity, innovation and collaboration. We have a gender-balanced team 
• We are committed to the continual professional development of our employees.

 
What we offer to our employees:

• Opportunity to participate in employee share incentive program (ESIP)
• Extra leave day on your birthday
• Access to free LGP product and discounted products for family & friends (conditions apply)
• Inclusive environment 
  
   

We are committed to supporting a workplace culture where diversity is valued. LGP is an equal opportunity employer and encourages applications from all qualified applications regardless of race, gender identity, sexual orientation, physical or mental disability, age, religion or pregnancy. 

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years’ experience do you have as a Clinic Manager?
• Do you have a current Police Check (National Police Certificate) for employment?
• What’s your expected annual base salary?